DTC: How it works

How this works

How this works

 

From our wood cellar to your door

Here's what it takes

 

Where we ship

We currently ship directly to beer lovers in Nebraska, Nevada, North Carolina, North Dakota, Ohio, Vermont, Virginia and Washington, D.C. Orders typically ship within 1-3 business days.

We plan to ship to more states in the near future. Live in Fort Collins or Asheville? Try Cellar Club for local pickup of exclusive beers and events.

Receiving your beer

An adult (21+ years old) signature is required to deliver your beer, so make sure someone of legal drinking age is available to sign for your order. For this reason, we recommend shipping orders to your workplace if possible (but if not, don't worry -- a home address will work just fine).

In an effort to reduce the amount of cardboard and other packing waste generated by mail-order products, we ship beer orders in an insulated reusable container from Liviri designed to protect your beer from extreme heat and cold.

Returning the container

In an effort to reduce the amount of cardboard and other packing waste generated by mail-order products, we ship beer orders in an insulated reusable container designed to protect your beer.

To continue making our shipments as sustainable as possible, we need that container back and have made it extremely easy for you to return it to us.

  1. Take out the beer.
  2. Put the trays back in the container.
  3. Apply the return label (supplied in the box) over the old shipping label.

Pro tip: When UPS delivers your box, tell the carrier to wait a sec while you remove the beer and put the return label on the box, then hand it back to the carrier. This is the best, easiest way to return your box.

Otherwise, you you have several options:

  • Hand the box back to the UPS driver upon delivery (don't forget to put the return label on first).
  • Drop off the box at a UPS location. Visit www.ups.com/dropoff to find locations.
  • For deliveries made to a business or UPS location, simply leave the box for pickup.

Questions or trouble with your return? Email us at dtc@newbelgium.com

Refunds and returns

Please contact us if your bottles are broken or damaged during shipping. If you have other questions or concerns, please do not hesitate to contact us here so we can make it right.

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