DTC: How it works

How this works

How this works

 

From our wood cellar to your door

Here's what it takes

 

Where we ship

We currently ship directly to beer lovers in Washington, D.C., Vermont, Nebraska, Nevada, North Dakota and Ohio. Orders typically ship within 1-3 business days.

We plan to ship to more states in the near future. Live in Fort Collins or Asheville? Try Cellar Club for exclusive beers and events.

Receiving your beer

An adult (21+ years old) signature is required to deliver your beer, so make sure someone of legal drinking age is available to sign for your order. For this reason, we recommend shipping orders to your workplace if possible (but if not, don't worry -- a home address will work just fine).

In an effort to reduce the amount of cardboard and other packing waste generated by mail-order products, we ship beer orders in an insulated reusable container from Liviri designed to protect your beer from extreme heat and cold.

Returning the container

In an effort to reduce the amount of cardboard and other packing waste generated by mail-order products, we ship beer orders in an insulated reusable container from Liviri designed to protect your beer and keep it as cold as possible.

To continue making our shipments as sustainable as possible, we need that container back and have made it extremely easy for you to return it to us:

  • Take out the beer
  • Put the trays back in the container
  • Apply the return label (supplied in the box) over the shipping label
  • Schedule a home pickup by visiting liviri.com/fedexpickup
  • For deliveries made to a business or FedEx location, simply leave the box for pickup. Find locations at liviri.com/fedexlocations

Missed deliveries

If you missed the first delivery attempt, don't worry -- FedEx will try to deliver your shipment two more times. If you need to change shipping details, please don't hesitate to call us at 855-419-7415 so we can make sure you get your beer.

If the third delivery attempt fails, FedEx will hold your shipment at their local facility for 5 business days. After that, the order will be shipped back to New Belgium. Returned orders are subject to a $31 restocking fee.

Refunds and returns

We do not allow returns on shipped beer, but we also want you to be satisfied with your order. If you have questions or concerns, please do not hesitate to contact us here so we can make it right.

Sign Up Now